Archive for January, 2008

TECH REVIEW: QTRAX

Warning: This entry may be more aptly named “How not to launch a Beta”.

Ever since the whiney drummer from Metallica first started bitching about Napster and other P2P downloading services, I’ve been hard-pressed to find a reliable source for free music. I’ve Limewire’d, Bearshare’d, and Ares’d; all while worrying that the federal agents might come a-knockin’ on my door.

So when I got the news of a free, reliable and legal music downloading service hitting the market, I was pretty stoked.

Qtrax, promised to be the be-all and end-all for music downloaders, giving us free access to the 25 million songs from all four major labels. We’d be able install a nifty piece of software, and have an endless database of music at our fingertips. The free downloads, that could be easily uploaded to our MP3 player of choice, would be supported from ads spackled throughout the interface.

“What’s a few ads here and there? See ya later, iTunes,” I thought. “I’m gonna download every single song I can get my hands on and make me a Party Playlist.” Qtrax sounded absolutely invincible….

and then I actually tried it.

Early this morning, I rushed to my work desk to download the Beta software and start rocking out. From the get-go, I was excited to see my favorite artist of all time, Bob Marley, featured right on the homepage. I settled in and prepared for a nice, Irie morning at my desk.

And that’s where the Irie ends.

Remember how Qtrax said that it would offer music from all four of the major labels? Well…they must have forgotten to ask the labels first. In fact, the companies have even denied having an agreement with the site.

That’s right. There is NO MUSIC currently on Qtrax. Just a bunch of artists, song titles and album covers. You can click the download buttons, but they just prompt a pop-up that reads “Downloads coming soon”.

I spent five, extraordinary painful minutes clicking around the site, trying to get my hands on any piece of free music that I could. John Mayer. Bob Seger. Heck, I would have even gotten “down” to a little Shaquira. But, right now, Qtrax is just one giant tease.

Now I recognize that not every Beta launch is going to be perfect. But come on. No music on a music download site? What did the Qtrax team expect me to do on the site? Click on the ads?! And where did they get off telling people that there were agreements forged with the record labels?

I’m not even going to waste my time discussing the software’s design or functionality (although I could say a mouthful about that too). But I’m just absolutely confounded that a site would launch with no content. It’s kind of like promoting and launching a blog without any words on it. Or a YouTube without any videos. It’s a terrible experience for early adopters, and is going to be tough to rebound from.

Betas are generally a perfect way to get the WOM ball rolling. When done right, they can engage the users in the development process, and get them buzzing early on in the process. But, if they’re launched haphazardly, they can cause some real damage to the brand.

So, good luck, Qtrax! Call me when I can get back to making that Party Playlist.

Here’s a screen shot of the interface. As you’ll see, it was broken at the time I captured the image.

qtrax TECH REVIEW: QTRAX

BLOGOSPHERE SLANGUAGE

socnetworks BLOGOSPHERE SLANGUAGE

Are you lost in the menagerie of buzzwords that have flooded our collective business vocabularies? You’re not alone. Let’s take a moment to examine the new subspecies of language, or “slanguage”, that has evolved during the Web 2.0 era and further clouded the blogosphere:

First and foremost, since when is it a good thing to be viral? The last time I checked viral meant a visit to the clinic and a fews days of chicken soup and bedrest. For that matter, does anyone remember a time not so long ago when the only ones providing web services were spiders? And what are Economics professors to do now that the infamous make-believe widget is a real entity?

But then what do I know? I’m so old I’ve got lines on my Facebook. The next thing anyone Diggs for me might just be my grave - which would then become MySpace forever more. That was probably more puns than anyone should try to work into one paragraph, but regardless I think I deserve a hi5.

To me, when something is Del.icio.us it’s a reason to have another helping. The last time I checked, tagging was illegal graffiti and Ajax was a name-brand household cleaning solution. All this new jargon creates questions:

Is being LinkedIn anything like being mobbed up? Do you only StumbleUpon websites when you’ve had a few drinks too many? If you tear a bag of peas, do you apply a podcast until it has mended properly?

Twitter, Flickr, Propeller, Meetup, Multiply, ad infinitum… Where does it end? The real answer is that it doesn’t. As soon as you are comfortable with the latest and greatest, “The Next Big Thing” announces itself to the world and you’re right back where you started.

In the meantime, you can use any of the links above to get up to speed. Then do yourself a favor and spend a few minutes at bullshitr to unwind from all that you’ve learned.

Entry contributed by MGH’s Interactive Art Director, Bronson Wagner


Digg!

WOM HITS THE BIG SCREEN

Apple has developed a customer base like no other. Known widely around the web as “Fanboys”, these die-hard Mac supporters are both the cause and theme of a new movie - Macheads.

Watch the trailer to see these true brand loyalists in action:

YouTube Preview Image

Apple’s Fanboys are obviously a point of jealousy for most other brands around the world, who only wish that they had customers who were half as passionate and vocal. And a movie that expresses the depth of this customer commitment is sure to only exemplify this envy.

In fact, Microsoft’s marketing department is probably drafting the script for Vista-ites as we speak.

ONLINE REVIEWS AND HOW TO USE THEM

kaboom ONLINE REVIEWS AND HOW TO USE THEM

Online reviews. You can live or die by them, particularly if your product is sold solely through the Internet. And you can bet your bottom dollar that the significance of these online reviews will continue to rise as consumers turn to the web to shop, in hopes of avoiding the ridiculously high gas prices.

Personally, when I go online shopping, I won’t even give a product the time of day if it has less than 3 stars. And you know you do the same.

That being said, here are some tips you can begin implementing right away to boost your online review presence:

1) Keep up: The reviewers spent the time writing the entry, so make sure you spend the time reading it. I’ve said it over and over again, but the worst thing you can do is ignore your customers’ opinions - particularly those of the people most passionate enough to write about you (either positively or negatively). So be sure to constantly stay on top of reviews by Google Alerting yourself and constantly doing random searches.

2) Get them talking: If you can’t find any reviews of your products online, then you’re doing something wrong (meaning that no one cares enough about you, or no one knows where to review you). To solve this, provide your customers with direct links to sites where they can review you, and ask them to give an honest critique.

“OMG! But what if they write something bad about me?!” Well there’s a certain level of risk you must be willing to accept by putting the power in the hands of your customers. And that’s what word of mouth is all about: you’ve got to be confident enough about your products before you can expect anyone to talk positively about you.

And that leads me to my third and final point….

3) Give them what they want: For the most part, negative reviews are rarely isolated incidents. Many times, they represent serious issues with products or customer service… serious issues that should neither be ignored nor passed over.

Respond to your critics by fixing the problems. It sounds so simple, but you’d be surprised at how regularly this just doesn’t happen.

The ease at which word can spread across the Internet makes ignoring consumer complaints dumber than a box of coal (I learned that term on a Russian-American slang translation site…don’t ask)!

To be clear, I’m not saying that you have to constantly bend over backwards every time someone makes a picky complaint about you, but you’ve got to be open to your customers’ serious, honest criticism, and respond quickly.

A company that takes the time to read and respond to their online reviewers will produce products that collect more stars than Super Mario (name drop).

That’s all for now. Did you try Pownce yet?

TECH REVIEW: POWNCE

The blogosphere was all abuzz this week with another case Twitter crashing. Apparently, the microblogging site wasn’t able to handle the flood of traffic they were receiving from Steve Jobs’ speech at this year’s Mac World.

And this wasn’t the first time Twitter has failed, and I doubt it will be the last. But this catastrophe serves as another opening for Twitter clones to gain some headway on the market leader.

One microblogging/social networking site that’s rapidly picking up some steam is Pownce. Started by Digg founder, Kevin Rose, and several other e-famous entrepreneurs, the site has been described as “Twitter on steroids”.

Like other microblogging sites, Pownce lets its members share their status and links with their network of friends.

Unlike Twitter, however, the site also offers the ability to share files by simply dragging items from their desktop. This is an invaluable resource for those of us who are accustomed to filling up our contacts’ email boxes with videos of a delusional Tom Cruise.

Users can also download a desktop application that lets them update and view their friends’ status without having to open up their browser. Now that’s service.

pownce TECH REVIEW: POWNCE

But with any new piece of technology, there’ll always be room for improvement, so here’s what I’m thinking so far. One of the most attractive aspects of Twitter is its tie-in with Facebook. Updating status on one of the two sites automatically pings both, offering a nice touch for us too lazy to constantly monitor all of our networks.

Unfortunately, as it stands now, Pownce does not offer this service. We’re seeing this integration of social networks happen more and more on the web each day, so if Pownce expects to keep up, this feature is a must.

The site is currently still in it’s Beta form, but don’t worry - it opens up to the public on January 22 with some additional features, including a new upcoming events page, improved desktop application and mobile events section.

But if you can’t wait any longer to try it out, you can visit Mashable for a free invite. Once you’ve got it all installed, add me as a friend (mghwom) and see what I’m doing at all times (don’t be scared).

Final review of Pownce Beta: awesome.

I’M THE NEW TED KOPPEL

I was watching the news the other night (because The Biggest Loser was on a commercial break), when something seemed a little bit off - I had read about the “breaking news” three hours prior to watching it on the network. I couldn’t remember exactly where I had seen it, but knew that the program was way behind in their coverage.

And then I remembered my old pal, the Internet. The news felt old because I had seen it in a blog. Now I can’t say for sure that the journalists ripped their information from some obscure blog entry, but found it fascinating that a major news network lagged behind information reported by a citizen journalist.

Most people (I think hope) have some idea about the growing role bloggers and social media’ers are playing in shaping the face of news, but it’s been hard to measure the effect these citizen journalists are having on the media….until now.

Brodeur just published results from a survey they issued to U.S. journalists, and the results are pretty incredible. In the report, nearly 75% of those surveyed said that blogs were having a significant impact on the “speed” and “availability of news”. Additionally, over half claimed that bloggers have a significant impact on the “tone” (61.8 percent) and “editorial direction” (51.1 percent) of their news reporting.

While this user-generated content may not always be 100% accurate, these bloggers have an undeniable effect on the way in which consumers receive their news. They require journalists to constantly stay on top of the blogosphere in order offer news that’s both competitive and timely.

But, even more importantly, bloggers largely influence these journalists to report on the information that consumers find important. 10 years ago, they may have been able to ignore the buzz happening on the Internet and report on stories that only editors found to be relevant. But today, many journalists focus their stories directly around Internet buzz and the impact that it’s having on consumer opinion.

Many of these bloggers are now positioned as subject experts on major news networks, and offer opinions that arguably outrival their traditional journalist counterparts.

It’s a funny thing to watch a grounded institution like the mainstream media shift so rapidly. And I’ve got to say that I love it.

More on citizen journalists in the upcoming weeks…

blogThreadless thumb IM THE NEW TED KOPPEL

GOOGLE MAPS AND THE CAUCUS

As most of you know, the Iowa caucus is tonight and, rather than suffering through the unbearable blabber of the cable news network anchors, I’ll be watching the results live on Google Maps.

Someone has created a Google Maps/caucus results mash-up, which lets users see real-time results from the state’s individual districts. It also has news and videos being pulled in from a number of sources around the web.

You can go here to check it out.

caucus GOOGLE MAPS AND THE CAUCUS

TECH REVIEW: THE SIXTY ONE

Online music is where it’s at. From the birth of Napster to the powerhouse iTunes, the music industry has completely shifted over the past ten years, and it’s only getting better.

In this week’s tech review, I’ll be talking about the site that’s doing a helluva job at blending Web 2.0 with online music: thesixtyone.com.

thesixtyone describes its mission as “a music discovery game that rewards those who help others listen to good new music”. The site lets musicians and users upload songs to the site for anyone to listen to, and if listeners enjoy a song, they vote on it by clicking a “Bump” button. The songs that receive the highest “bump” counts make it to the front page of the site.

These “bumps” cost users points (approximately 5 per song), but if a song becomes popular enough, these users can earn additional points. Collecting points increases a user’s level and is an indication of their prowess in selecting popular music. This “bumping” tool is a clever take on the Digg model, and is one that the social voting site may be able to learn something from.

Music plays constantly on the site, so it’s kind of like having your own Indy radio station, without the commercial interruptions. Users can also select their own color scheme for their experience, and read music trivia that pops up during every song.

thesixtyone is completely free and is a really cool way for people to discover new music and interact with other music fans. There are somewhere around 50 million music sites (rough estimation) on the Internet right now, so it’s great to see one of them doing something different.

Go register and let us know what you think!

sixtyone TECH REVIEW: THE SIXTY ONE