Comments on: WOM UP!: COMCAST AND TWITTER http://mghwom.com/blog/2008/07/16/wom-up-comcast-and-twitter/ A service of MGH, Inc., the MGH Word of Mouth blog provides readers with an inside look at the in's and out's of word of mouth and social media marketing. Fri, 12 Mar 2010 05:52:45 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: EllieFC20 http://mghwom.com/blog/2008/07/16/wom-up-comcast-and-twitter/comment-page-1/#comment-20132 EllieFC20 Sat, 16 Jan 2010 03:34:48 +0000 http://blog.mghwom.com/?p=196#comment-20132 We should just dream about such good talent in thesis sample related to this topic composing. I ordinarily use the support of the reliable <a href="http://www.exclusivethesis.com" rel="nofollow">dissertation writing</a> service. In my case it fits me perfectly. We should just dream about such good talent in thesis sample related to this topic composing. I ordinarily use the support of the reliable dissertation writing service. In my case it fits me perfectly.

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]]> By: Cheap Triphasil http://mghwom.com/blog/2008/07/16/wom-up-comcast-and-twitter/comment-page-1/#comment-18177 Cheap Triphasil Thu, 03 Sep 2009 06:04:36 +0000 http://blog.mghwom.com/?p=196#comment-18177 <strong>Cheap Triphasil...</strong> I’ve never had many good things to say about Comcast. In fact I don’t know if I’ve [...]... Cheap Triphasil…

I’ve never had many good things to say about Comcast. In fact I don’t know if I’ve [...]…

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]]> By: MGH Word of Mouth / Social Media Marketing- Baltimore, MD » Blog Archive » SHOW ME THE $$: THE VALUE OF WORD OF MOUTH http://mghwom.com/blog/2008/07/16/wom-up-comcast-and-twitter/comment-page-1/#comment-14806 MGH Word of Mouth / Social Media Marketing- Baltimore, MD » Blog Archive » SHOW ME THE $$: THE VALUE OF WORD OF MOUTH Fri, 13 Mar 2009 19:13:02 +0000 http://blog.mghwom.com/?p=196#comment-14806 [...] It starts with listening. It is possible to transform a detractor into a promoter just by listening to your consumers and addressing the issues at hand. Heck, it’s worked for us before. [...] [...] It starts with listening. It is possible to transform a detractor into a promoter just by listening to your consumers and addressing the issues at hand. Heck, it’s worked for us before. [...]

]]> By: MGH Word of Mouth - Baltimore, MD » Blog Archive » BACK TO BASICS: A SOCIAL MEDIA PRIMER http://mghwom.com/blog/2008/07/16/wom-up-comcast-and-twitter/comment-page-1/#comment-14635 MGH Word of Mouth - Baltimore, MD » Blog Archive » BACK TO BASICS: A SOCIAL MEDIA PRIMER Tue, 27 Jan 2009 21:11:34 +0000 http://blog.mghwom.com/?p=196#comment-14635 [...] react so rapidly to negative press. The great thing about social media is that you’re able to affect individuals, just as you can affect the [...] [...] react so rapidly to negative press. The great thing about social media is that you’re able to affect individuals, just as you can affect the [...]

]]> By: MGH Word of Mouth - Baltimore, MD » Blog Archive » EMPLOYEES AS WOM AMBASSADORS http://mghwom.com/blog/2008/07/16/wom-up-comcast-and-twitter/comment-page-1/#comment-14188 MGH Word of Mouth - Baltimore, MD » Blog Archive » EMPLOYEES AS WOM AMBASSADORS Wed, 26 Nov 2008 18:37:10 +0000 http://blog.mghwom.com/?p=196#comment-14188 [...] will go forth and prosper. And by “go forth and prosper” I mean “provide excellent service that will increase positive word of mouth from your customers.” And that’s all very [...] [...] will go forth and prosper. And by “go forth and prosper” I mean “provide excellent service that will increase positive word of mouth from your customers.” And that’s all very [...]

]]> By: Steve Garfield http://mghwom.com/blog/2008/07/16/wom-up-comcast-and-twitter/comment-page-1/#comment-14184 Steve Garfield Wed, 26 Nov 2008 16:45:18 +0000 http://blog.mghwom.com/?p=196#comment-14184 I had a similar great experience this week. "I contacted Frank Eliason, Comcast Director of Digital Care, @comcastcares on twitter, after being unhappy with the support I was getting from Comcast. Someone from headquarters was calling me on the phone and relaying instructions to me from the Comcast/TiVo support people. I was frustrated because the suggestions did not match my problem and something was getting lost in translation. Frank got me on a conference call with Comcast and TiVo to solve my problem" A Comcast Customer Success Story using Twitter and Qik http://offonatangent.blogspot.com/2008/11/comcast-customer-success-story-using.html I had a similar great experience this week.

“I contacted Frank Eliason, Comcast Director of Digital Care, @comcastcares on twitter, after being unhappy with the support I was getting from Comcast. Someone from headquarters was calling me on the phone and relaying instructions to me from the Comcast/TiVo support people. I was frustrated because the suggestions did not match my problem and something was getting lost in translation.

Frank got me on a conference call with Comcast and TiVo to solve my problem”

A Comcast Customer Success Story using Twitter and Qik
http://offonatangent.blogspot.com/2008/11/comcast-customer-success-story-using.html

]]> By: MGH Word of Mouth » Blog Archive » WOMMA CONFERENCE WRAP-UP http://mghwom.com/blog/2008/07/16/wom-up-comcast-and-twitter/comment-page-1/#comment-13868 MGH Word of Mouth » Blog Archive » WOMMA CONFERENCE WRAP-UP Tue, 18 Nov 2008 23:31:10 +0000 http://blog.mghwom.com/?p=196#comment-13868 [...] @Comcastcares rocks.  A while back, I blogged about the WOM-worthy experience I had with the Director of Digital Care at Comcast, Frank [...] [...] @Comcastcares rocks.  A while back, I blogged about the WOM-worthy experience I had with the Director of Digital Care at Comcast, Frank [...]

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