Archive for April, 2009

THERE’S MORE TO SOCIAL MEDIA THAN TWITTER AND FACEBOOK

Walk into a room full of people and start a discussion about social media. I’d be willing to bet that the conversation will quickly gravitate to one of three topics: Twitter, Facebook, or MySpace…and for good reason. However, the conversation shouldn’t stop with these social media power players; there’s a lot to be said about utilizing smaller, niche, networks that fit with your brand message

Take, for instance, Reebok’s latest campaign for their new EasyTone tennis shoes. According to Reebok, the shoes work your leg muscles just by wearing them because their “built-in balance pods that create natural instability in your step which forces muscles to adapt and encourages toning.” Sounds awesome but with all the fitness gimmicks out there, how can consumers know if they’re the real deal?

Reebok partnered with SparkPeople, a diet and healthy living community with over 3 million members, in order to promote these revolutionary shoes. They seeded the product with a select group of active SparkPeople members and tasked them to provide their honest feedback on a designated forum thread.

Positive comments were then selected from the thread and used on banner ads that were posted throughout the community. These ads direct members to a page that includes more information about the shoes, a store locator, fitness tips, fun activities, and a link to the group with the feedback thread.

 THERE’S MORE TO SOCIAL MEDIA THAN TWITTER AND FACEBOOK

Why this campaign rocks:

3. The community allows for natural discussion about the product. The whole point of SparkPeople is to encourage individuals to incorporate healthy habits, such as diet and exercise, into their lifestyle. The Easy Tone shoes allow people to easily incorporate fitness into their everyday routine. Talk about a perfect fit. (get it?)

2. The banners with the member contributed quotes are far more effective than traditional banners. Others will be more interested to click on the “Learn More” button when the product is endorsed by the same person that is providing them support day in and day out with their own weight loss journey.

1. The uncensored feedback forum thread is a huge asset. If you start at the beginning of the forum and read through, you can see the members’ perception of the shoes change over time. At first, they stated that they wouldn’t purchase the shoes themselves in the store. However, as time goes on you can see those same members state they they’ve grown to love their shoes and are assuring others that they’re worth the price.

If individuals cannot notice the promised effects of the shoes while trying them on in the store, it may greatly influence their purchase decision. However, thanks to this thread, any of the other 3 millions SparkPeople members that read it now know that the shoes are, in fact, worth the hefty price tag, even if they do not immediately feel the results. If you read through the thread, you can see the mission accomplished as several other members have already stated their intentions to purchase the shoes.

The moral of the story is, if you want to utilize social media, don’t just jump on the first bandwagon that comes your way, you may find your target audience walking another route.

Written by: Kim (@kimberwom)

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BALTIMORE AND SOCIAL MEDIA

The National Aquarium at Baltimore, Baltimore, MD

There’s something special happening in Baltimore right now.  Something almost indescribable.

The best way to explain it is to say that there’s a social media revolution happening in and around the city of Baltimore.  That’s right - a social media revolution.  And if you’re reading this, you’re about to watch a beautiful (and somewhat nerdy) flower blossom.

Each and every day, we witness a whole new flock of businesses and consumers joining the many social sites that we’ve been following for a quite some time now.  They’ve heard the buzz about these new communication tools, and they want in.  They’re expanding their personal networks, but also fueling a growing machine that’ll eventually connect each and every individual in and around the city of Baltimore.

On top of that, local web developers and marketing teams are developing ideas, sites and tools that are positioning the city as a major player in the social media realm.  Here are a few examples of what’s happening (if you haven’t already heard):

VisitMyBaltimore.com

Developed by FastSpot for the Baltimore Area Convention and Visitors Association, this reincarnation of a previous video-sharing site serves as an aggregator for all things Baltimore on the web.  Driven by three primary content areas - Watch, Look, and Listen - the site pulls in videos, pictures, and ‘tweets’ from the user’s accounts on the major social sites (YouTube, Twitter, Flickr).  The site’s users utilize this constantly updated content to define local attractions, events, restaurants, etc.  The site is years ahead of its time, and will undoubtedly be “mimicked” by other destinations.

*Disclaimer* The Baltimore Area Convention and Visitors Association is a client of MGH.  The site is still awesome though.

600Block.com

There are an endless number of consumer review sites floating around the web right now, but 600Block.com is the one that finally got it right.  Local reviews of restaurants, attractions, and stores written by those who know them best are what make 600Block special.  Users create their “scene” in order to receive updates about the city’s newest dining options to the drink specials that can be found in town on a random Tuesday night (you have no idea how handy this can be).  Rumor has it that there’s also an iPhone application in development.  Okay…it’s not a rumor.  I saw it, and it’s awesome.

Beehive Baltimore

What do you get when you shove a bunch of developers, designers, and entrepreneurs into a room?  Most of the time, a lot of arguing and bickering.  But that’s not the case for Beehive Baltimore.  Beehive’s mission is to provide a common workspace for Baltimore’s creative professionals, hoping that ideas will be “cross-pollinated” (get it?) and that the business community will be better off because of them.  For a minimal fee, anyone can spend the day at Beehive and bounce ideas back and forth between the center’s attendees.  It’s a new way of doing business, and one that’s sure to produce results that will benefit the city as a whole.

It’s been said that Baltimore would be more aptly named “Smalltimore”.  Cliché, yes. But as these connectivity tools continue to develop and become populated by the city’s residents, we might need to request that name change.

Image c/o Grufnik (Flickr) http://www.flickr.com/photos/grufnik/

Written by Ryan Goff (@ryanatmghwom)

MAYBE YOU SHOULDN’T BE ON TWITTER

We receive a lot of questions about getting started on social networks, and many clients are interested in learning more about it. Obviously, as true believers in word of mouth marketing and social networking, we get a thrill out of recommending ways to become active, but there are two questions we ask prior to any community development: Are you ready to listen? Are you ready to respond to customers’ feedback openly?

If the answer to either of those questions is no, then MGH WOM would most likely explain why we would not recommend a social media campaign and work to see what other advertising and/or marketing solutions would best meet the clients needs.

The thing is, we want our client’s campaigns to succeed as it is a reflection of our recommendations; however, if they do not have the authority or capacity to listen and respond, then we do not want to put them in a position to fail. Period.

A few weeks ago, I read a blog entry (via @whatsnext) about the reasons a company should not use Twitter, and it got me thinking about our duty to clients to offer them solutions that just aren’t fun and new, but effective.

BL Ochman, the author of that blog entry, was right on when she said companies should NOT tweet if it needs to protect its updates, needs to be approved by legal or if the company is not going to respond when people direct tweets at it. Put simply, it’s just not wise for a brand to be in any social forum where they can’t/won’t/don’t want to interact and respond. And, if that’s the case, that’s okay. Social media just isn’t the place for them…yet.

That said, we honestly believe that there is no better way to connect with customers and receive open and honest feedback than through emerging social mediums. But, it has also become absolutely necessary to realize what is required to make it successful.

We would love to hear your thoughts on this. Do you think social networking is for everyone? Would you recommend becoming involved on a network if you knew the company couldn’t respond in real time? Discuss.

Written by: Ashley (@ahrycyk)

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KISS TOUR GIVES POWER TO THE PEOPLE

Earlier this week rock band Kiss announced that their entire 2009 North American tour will be determined by public demand, making it the first ever fan-routed tour. The band claims “No matter where the fans say -from stadiums to cornfields -if there enough votes KISS will be there!”

By going to Kiss Online fans can “Demand” Kiss play in their town and watch the tour unfold by monitoring the updated city rankings. In order to keep things fair for smaller towns, the competition will take population size into consideration as opposed to solely going off of total votes.

 KISS TOUR GIVES POWER TO THE PEOPLE

The site also empowers fans to spread the word and get their friends to vote, by arming them with tools such as widgets and the ability to easily share the site on Facebook, MySpace and other online outlets. Additionally, fans are encouraged to create and post videos online in order to motivate their hometown to vote. The best of each town’s videos will be compiled and shown on the jumbo screen before each concert.

MGH’s Take

We expect a lot of acts to follow this fan-routed tour strategy in the future. Here’s why:

On the most basic level, it just makes sense: what band wouldn’t want to know exactly where their fans are? This campaign will provide KISS with the locations where they are more likely to have higher ticket sales. I think it’s safe to say that’s useful information.

Looking ahead, this campaign will provide more insight into exactly who their loyalists are, since, in order to demand KISS come to your town, you must provide your gender, year of birth, and email address. KISS already plans to re-engage fans once the tour is set by emailing them with the opportunity to purchase tickets on pre-sale, before they are offered to the general public, as a thank-you for taking the time to vote

By giving up a little bit of control, KISS is making their fans feel valued, which is building loyalty and a sense of community. What does the band get in return? Not only are their fans planning the tour, they are promoting it and creating an awful lot of buzz for free.

KISS’ fan-routed tour ideology can be applied to much more then touring North America. Can your loyalists play a more active role in any part of your brand or company? The loss of control may well be worth the pay-off.

Written by: Kim (@kimberwom)

HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV

I know spring officially started a couple of weeks ago, but, for me spring does not officially start until Masters Weekend, and its finally here!

Unfortunately, I cannot be glued to the television as much as I would like for the next four days, so I have put together a list of the best places to enjoy the Masters on the web.

Twitter

The Masters is a hot topic on Twitter right now. Head over to search.twitter.com to join in on all of the conversations happening about the tournament.

To get constant tournament updates in your Twitter stream, follow these accounts as well.

@the_masters - The official Masters Twitter account

@Masters_AUG - The official Augusta, GA Twitter account

@waggleroom - A local (Baltimore, MD) blogger who is tweeting about the tournament

@golfchannelnews - The official Golf Channel Twitter account

@PGATOUR - The official PGA Tour Twitter account

Websites

When reading about the tournament isn’t enough, head to one of these websites to get up-to-the minute leader board standings, live streaming video, and interviews from all of your favorite players.

The Official Masters Website - You can also download the Masters widget and share it on all of your social networks.

Augusta.com

CBS Sports

 HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV

iPhone Apps

When its time to head out of the office for lunch, don’t forget to take the Masters with you, using either one of these free iPhone apps.

These apps both allow you to stream video from the event, check in on the leader board, and take virtual tours of the course.

The Official Masters app (iTunes store link)

2009 Masters on AT&T (iTunes store link

 HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV

Whichever way you choose to follow the Masters this weekend, you have no excuse for missing any great shots. Enjoy the tournament, and feel free to tweet along with me on Twitter and @RussWalters.

Written by: Rusty (@russwalters)

NOTHING BUT SOCIAL

Apparently Google is now getting into the business of making a business off of Twitter. According to Ad Age, Google is now offering businesses the option to incorporate their Twitter feed into Google AdSense ads.

The first client to utilize this service is Intuit’s Turbo Tax, who is trying to increase their Twitter followers in the last two weeks before taxes are due. Naturally, the ads link users to Turbo Tax’s Twitter profile, instead of their main website.

There has definitely been a shift in focus in how brands are exposing customers to their products. Before, everything was about control. The brand shared what they wanted to share about their product through their official website and that was it. Now, the focus is very shifting to engaging customers personally.

Although Skittles represents an extreme example of a brand “getting social”, I would not be surprised to see corporate websites in the not so distant future change to nothing more than a hub that directs customers to the brand’s social media profiles. (This trend can already be seen in the music industry).

I award Inuit 5 MGH WOM points for not being afraid to get social and lead their customers to interaction instead of corporate messaging.

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