Archive for the 'Marketing Strategies and Tactics' Category

MANAGE CONTRIBUTORS WITH TWITTER’S NEW BUSINESS FEATURE

Last week, Twitter revealed a new service for businesses - a feature that allows them to assign and manage multiple contributors under one account.  Primary account holders can grant access to multiple users, which permits those users to post tweets on that company’s behalf.  A link to the author is then included in the byline of the company tweet.

(image via Mashable)

One of the main benefits of having contributors is giving followers insight into the people behind an account - “making the business to consumer communication more personal.”  Beyond that, the feature allows for centralized news, information, and conversation without the hassle of multiple users logging on to one account, or multiple accounts run by separate users.

Not every business account has access to the feature yet while is still in beta testing, but you can check out Starbucks or Twitter to see how they use contributors, or view behind the scenes screenshots on Mashable.

Using contributors may not be beneficial for every business - some will want and need separate accounts for different purposes, or maybe one account with one owner is enough.  Twitter has also indicated that it is only the first of many new business-specific developments, so maybe a future service will be a better fit.  But no matter how a business decides to use Twitter and its features, active listening and engagement are still the most important keys to building relationships with people important to their success.

*Image courtesy of Mashable.com*

TARGETING FACEBOOK STATUS UPDATES

Facebook recently unveiled a new feature that allows Facebook Fan Page administrators to publish customized status updates, including links, photos, and videos, to fans based on their geographic location.

Admins will now see an icon next to their Share button which allows them to narrow down their status update audience by Country, State, City, and even their language. If your fans don’t fall within the limits that you set, they will not be able to see your status update; not now, not ever.

 TARGETING FACEBOOK STATUS UPDATES

This new feature is not only useful for larger brands with consumers spanning the globe who can use the feature to speak to customers in their native language; it will also be of use to any brand that has customers in multiple cities or states. Running a promotion in a specific region? Opening a new store location? Want feedback from consumers who shop in a specific city? Just target these, and other, updates to the fans that will most benefit from your message, without cluttering up the streams of those who aren’t relevant.

By geo-targeting and making your messages more relevant to consumers, you will not only be able to connect with them on a more personal level, you’ll be more likely to succeed at empowering them to take action.

-Kim, @kimberwom

THERE’S MORE TO SOCIAL MEDIA THAN TWITTER AND FACEBOOK

Walk into a room full of people and start a discussion about social media. I’d be willing to bet that the conversation will quickly gravitate to one of three topics: Twitter, Facebook, or MySpace…and for good reason. However, the conversation shouldn’t stop with these social media power players; there’s a lot to be said about utilizing smaller, niche, networks that fit with your brand message

Take, for instance, Reebok’s latest campaign for their new EasyTone tennis shoes. According to Reebok, the shoes work your leg muscles just by wearing them because their “built-in balance pods that create natural instability in your step which forces muscles to adapt and encourages toning.” Sounds awesome but with all the fitness gimmicks out there, how can consumers know if they’re the real deal?

Reebok partnered with SparkPeople, a diet and healthy living community with over 3 million members, in order to promote these revolutionary shoes. They seeded the product with a select group of active SparkPeople members and tasked them to provide their honest feedback on a designated forum thread.

Positive comments were then selected from the thread and used on banner ads that were posted throughout the community. These ads direct members to a page that includes more information about the shoes, a store locator, fitness tips, fun activities, and a link to the group with the feedback thread.

 THERE’S MORE TO SOCIAL MEDIA THAN TWITTER AND FACEBOOK

Why this campaign rocks:

3. The community allows for natural discussion about the product. The whole point of SparkPeople is to encourage individuals to incorporate healthy habits, such as diet and exercise, into their lifestyle. The Easy Tone shoes allow people to easily incorporate fitness into their everyday routine. Talk about a perfect fit. (get it?)

2. The banners with the member contributed quotes are far more effective than traditional banners. Others will be more interested to click on the “Learn More” button when the product is endorsed by the same person that is providing them support day in and day out with their own weight loss journey.

1. The uncensored feedback forum thread is a huge asset. If you start at the beginning of the forum and read through, you can see the members’ perception of the shoes change over time. At first, they stated that they wouldn’t purchase the shoes themselves in the store. However, as time goes on you can see those same members state they they’ve grown to love their shoes and are assuring others that they’re worth the price.

If individuals cannot notice the promised effects of the shoes while trying them on in the store, it may greatly influence their purchase decision. However, thanks to this thread, any of the other 3 millions SparkPeople members that read it now know that the shoes are, in fact, worth the hefty price tag, even if they do not immediately feel the results. If you read through the thread, you can see the mission accomplished as several other members have already stated their intentions to purchase the shoes.

The moral of the story is, if you want to utilize social media, don’t just jump on the first bandwagon that comes your way, you may find your target audience walking another route.

Written by: Kim (@kimberwom)

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SKITTLES OPENS UP

**UPDATE** As expected, Skittles updated their site with Facebook as its main page, as opposed to Twitter.  Of course, you can still access the Twitter page by clicking on the “chatter” tab.

It may just be that Skittles intended on rotating the main page, but this change could also be in response to some of the not-so-appropriate chatter invading the Twitter stream.  Regardless, and rather intelligent of them, Skittles has made some sort of rseponsible change but still kept it’s original vision of allowing the consumer to define their brand.  We still like it.

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Just a few days ago, we were talking about how consumers feedback can impact a brand,  and now one brand has completely opened itself up and allowed its customers to define its existence - very open and very honestly.

As you may have seen, Skittles has overhauled its website, and it does not include any hokey corporate messaging. Alternatively,  it features links to Skittles across the most popular social networks. The main page is the live search.twitter.com feed that defaults to the search term “Skittles,” and the media link connects users to the brand’s Flickr and YouTube channels. Even the product descriptions are placed in the hands of consumers as each product links directly to its Wikipedia entry.

Despite our deep infatuation with Twitter, however, we still think it may have not been the wisest decision to lead in with this as it has the greatest risk of being abused by users. While there is a little bit more room for brand control on Flickr, YouTube, Facebook, etc., Twitter is in real-time.  And those real-time remarks are seen by everyone who visits the site.

So far, though, it appears that this openness is working out very well for them. Sure, people may take advantage of the situation and post a few inappropriate messages, but the ultimate goal of allowing consumers to define the brand is accomplished.  A tweet we recently read on Skittles homepage said, “wow, when was the last time you tweeted about Skittles” - the candy is now leading the way on the trending topics list.

This certainly is an extreme example of a brand implementing social media into their marketing plan, but it is also a great lesson in transparency. We don’t expect every brand to turn their website in an un-moderated stream of the online chatter about them, but we think it should at least help to minimize some fear that companies have about letting their customers speak.
Well done Skittles, we award you the first-ever MGH WOM “You Get It” Award!
Picture2 1 SKITTLES OPENS UP

TWEET. MEET. GIVE.

twestival logo1 TWEET. MEET. GIVE.

Twestival - it’s all the rage, you want to go and you definitely want to help. But…what is it exactly? Well, in short, it’s an event that is being held today in more than 175 cities around the world that brings Twitter communities together and raises money and awareness for the non-profit organization, “charity: water.” The goal at each of these events is to raise $4,000, just enough to dig one well and provide clean drinking water.

It all started in London UK, where a bunch of Twitter users were organizing a Tweetup, but also wanted to include a philanthropic angle to help a local homeless shelter. And, in about two weeks, these users were able to accomplish a goal that often requires month’s of planning.

At the same time in other parts of the world, other Twitter users were catching on and creating similar events that helped a selected charity. And, according to the official Twestival site, Twestival was “born out of the idea that if cities were able to collaborate on an international scale, but working from a local level, it could have a spectacular impact.”

Twestival obviously survives off of the Twitter members who have the passion to rally their local friends and family for a great cause, but it also opens the doors to other non-profit organizations that are in dire need of support. Who knew that in such a short amount of time, thousands of people could come together to help out one organization that helps so many people? Well, it’s happening, and we support it.

If you are looking to lend a helping hand, Twestival Baltimore will be held at Beehive Baltimore (@bhivebmore) at 5:30 PM located on 2400 Canton St., Suite 308. The entrance to the building is to the left of Austin Grill. Walk on in…

If you can’t attend, but would like to help, you can:

Tweet. Meet. Give - we like it.

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THE SOCIAL MEDIA TOURBUS - BUZZNET


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As I’ve mentioned in previous posts in this series, upcoming musicians need to be able to distinguish themselves. Social media has a great way of doing this, and those bands who embrace it will be rewarded.One of the best places for bands to connect with their fans is Buzznet. This music-based social network allows users and bands to create content and directly interact with one another. It would be easy to group Buzznet in with the likes of MySpace or Facebook, but Buzznet shines because of its niche appeal to the pop/indie rock market.

Additionally, Buzznet has shifted the focus away from the individual profile, allowing users to program content into groups that they are a part of.  To quote Buzznet, their content is “more authentic, content rich and frequently updated than a website, and more interactive than a blog, Buzznet’s integrated media and community platform allows its users to network like never before with leading bands, trendsetters and their peers through self-created content, videos, photos and journals.”

Top 4 Features of Buzznet

BUZZ - Buzznet has a social voting feature built into the site. Any piece of content posted by someone on the site can be voted up, or “buzzed”. The most “buzzed” items are shown in the “buzzing” section on the main page.

Concerts - The concert section of Buzznet lets you search for concerts by your favorite band or locatio. You can add a concert to your calendar and share your plans to go with the Buzznet community.

Community - The community gives you constant live updates of what is going on at the site. You will see new photos being posted, new videos being posted, and what people are saying about them.

Buzznet Player - Of course a music community wouldl have an awesome music player. You can add any song that is on Buzznet to your personal music player. You can also import your entire iTunes list to stream through your Buzznet profile.

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ARTISTS NEED TO FACE & EMBRACE DIGITAL DOWNLOAD ERA

itunes ARTISTS NEED TO FACE & EMBRACE DIGITAL DOWNLOAD ERA

In the midst of the never-ending debate over digital downloading, it’s always refreshing to come upon an artist that just “gets it” and uses the social aspect of resources, like iTunes, toward their advantage. Take, for instance, 18 year old country singer Taylor Swift. Yes, that’s right, WOMM lessons from an 18 year old country singer, bare with me here…

Swift partnered with iTunes to create a countdown campaign for the release of her sophomore album, Fearless. Every week for a month before the release date, one new song would be available for download on iTunes. Each of these four tracks came with a vlog introduction that provided some background info about the song. When the entire album was available, on November 11th, fans were able to use the “complete my album” option to purchase the album at a discounted price, depending on the number of songs they purchased during the countdown campaign.

According to one argument, making four of the albums thirteen singles available before the release would deter fans from going to stores and purchasing the album in its entirety. However we, here at MGH WOM, beg to disagree. Making her tracks available before the album released prevented the CD from being leaked and got her fans buzzing early. There were positive reviews on the iTunes store before the album was even released! So, what was the verdict?

Well, Fearless debuted at #1 in Billboard’s Top 200 album chart and within the first week 592,304 copies were sold in stores alone, making it the largest opening U.S. sales week in 2008 by a female artist in all genres of music. An additional 129,046 copies were sold digitally, making it the biggest country digital album debut in the history of Nielsen’s Soundscan. I’m going to go out on a limb here and say the campaign was a success.

Artists should also take note of some other great WOM-friendly features already integrated into iTunes. Here are our top three:

3. Genius Tool - When users select a track from their iTunes library, genius will recommend similar style songs that users can purchase on the iTunes. This tool can expose an artist’s music to a whole new potential audience.

2. iChat Collaboration - Anyone that uses “iChat” has the ability to set a song from their iTunes library as their away message. This way, the song is exposed to everyone on their friends and friends can preview the song, with the option to purchase on the spot via a link to the artists’ album page on iTunes.

1. Top Songs - A way for artists to listen to their consumers.  When deciding which tracks to release as singles, Swift looks to her own iTunes “Top Songs,” which measures the popularity of a song by the amount of purchases made. It’s no wonder every single that she’s released has been a top 40 hit on the Billboard hot 100…when you give your audience what they’re telling you they want, how can you go wrong? Every (smart) artist should be using iTunes for this purpose and every (smart) company should be looking for their own “iTunes Top Songs.”

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JUMPING ON THE SOCIAL MEDIA TOUR BUS


I don’t have first hand accounts or cave drawings to back up this claim, but I feel pretty comfortable saying that bands and musical artists from as far back as the stone-age have been relying on word of mouth communication to get their music to adoring fans. I do however, know that more modern bands have taken advantage of this highly effective tactic.

Social media sites, in particular, have turned into the core element of marketing bands. This applies to both major label and smaller bands still looking for their break.

Social media has allowed bigger bands to bridge the disconnect between them and their fans. This makes them more approachable, and lets fans feel a more personal connection with them. Bands still struggling for their art are using social media to reach out to thousands of potential fans daily, and those who do it creatively have been quite successful with it.

In such a competitive landscape, under a struggling industry, I feel labels are beginning to understand what they need to do to make their brands (the bands) stand out, and more effectively reach consumers. With that being said, one post would not allow me to fully explore the topic. So, I will be posting a series of blog entries discussing it, including case studies, best practices, and the future of marketing in this niche market.

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YOUTUBE SYMPHONY ORCHESTRA

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Orchestra1 YOUTUBE SYMPHONY ORCHESTRA

Looking to be Carnegie Hall’s next big star? Google has provided millions of musicians, all over the world, with the opportunity to audition online for the first ever YouTube Symphony Orchestra.

Google, which purchased YouTube in 2006, has created this opportunity to beef up YouTube’s content in effort to make the site more appealing to potential advertisers. According to this NY Times article, Google has been less than impressed with YouTube’s revenues.

Additionally, Google is also trying to expand YouTube’s current user base to include more diverse demographics.

Contestants have two options. First, they can submit audition tapes of their renditions of selected pieces composed by Tan Dunn, which will then be judged. Of those, the finalists will be pieced together to make the first YouTube Symphony Orchestra piece.

The other option for contestants is to pick tapes from a pre fixed list of pieces from various orchestras and upload their audition pieces. Those auditions will be judged by a panel and then voted on by YouTube users. Those winners will be flown to Carnegie Hall in April.

Google hopes that YouTube’s First Symphony Orchestra will diversify their site by providing content that is geared towards people of all ages. If you are interested in participating check it out here: www.youtube.com/symphony.  The deadline for entries is Jan 28.

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SOCIAL NETWORKS AND HEALTHY HABITS

Everyone knows it’s easier to quit a bad habit or finish a workout routine when you have someone else doing it with you for support.  A recent article from The Gazette ties this idea of moral support into online social networks.

The Framingham Heart Study argues that healthy behaviors are contagious.  If this is the case, it will provide an immense opportunity for online social networks.  When it comes to support, the Internet provides instant access to millions of people who are all struggling with similar circumstances.

Interaction in outlets such as Facebook, MySpace, or Twitter provide a sense of anonymity and comfort that face-to-face interaction can’t always provide, making it easier to communicate with others in your situation.

So, for someone trying to quit smoking, there’s the constant Tweeting of an online friend reminding you every hour not to take that smoke break.  For someone coping with a disease, there’s a MySpace or Facebook group to find solutions to a current struggle that you are having.  Also, there are many niche networks with forums and other dialogue tools that allow for communities to be built around these causes.  It will be interesting to see the effect of this type of interaction in increasing healthy behavior compared to existing channels of support.

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MGH WOM HELPS YOU SPEND THE MONEY YOU DON’T HAVE

blackfridayelectronics 1 MGH WOM HELPS YOU SPEND THE MONEY YOU DONT HAVE

Thanksgiving is almost upon us, which, for many, means a day to give thanks, eat, watch football, and finalize Black Friday shopping strategies.

Online buzz about Black Friday has been in full force, as you can see from this real time twitter search and the abundance of ad aggregators online. Many retailers, at least the smart ones, no longer view these online resources as a threat. They realize the benefit of playing along and providing their ads to these sites in advance, in order to get people buzzing early, and planning their day around their deals.
We, here at MGH WOM, prefer to sleep in the day after Thanksgiving and hold out until Cyber Monday to do our bargain shopping. However, we’ve compiled a few helpful online resources for those of you who are planning to brave the crowds and battle the stores this season:

>> Black Friday’s Twitter account. Follow Black Friday to get the updates on the latest Black Friday, news, specials tips, and more.

>> GoToDaily: A Black Friday online community in which members can vote to make specials “popular.” It’s kind of like the Digg of deals, with a forum and coupons.

>> A wake up call. Register your mobile number here, choose a time, and JC Penney will send you a friendly wake up call to make sure you get to the stores on time. They will also continue to text you throughout the season with “helpful shopping tips,” according to MSNBC.

Happy Shopping!

GIRL IN YOUR SHIRT

girlinyourshirt GIRL IN YOUR SHIRT

Who doesn’t want free SWAG? Why not charge people to send it to you? Earlier this week, the web saw the launch of GirlinYourShirt.com. The premise behind the site is quite simple. You send in your company’s shirts and information and the girl will expose your brand to her social networks all day.

What seems like such a simple idea has already created over 15,000 views for her introduction video in its first three days.

Check it out and leave your thoughts on the concept.