Archive for the 'MGH Conversation' Category

BALTIMORE AND SOCIAL MEDIA

The National Aquarium at Baltimore, Baltimore, MD

There’s something special happening in Baltimore right now.  Something almost indescribable.

The best way to explain it is to say that there’s a social media revolution happening in and around the city of Baltimore.  That’s right - a social media revolution.  And if you’re reading this, you’re about to watch a beautiful (and somewhat nerdy) flower blossom.

Each and every day, we witness a whole new flock of businesses and consumers joining the many social sites that we’ve been following for a quite some time now.  They’ve heard the buzz about these new communication tools, and they want in.  They’re expanding their personal networks, but also fueling a growing machine that’ll eventually connect each and every individual in and around the city of Baltimore.

On top of that, local web developers and marketing teams are developing ideas, sites and tools that are positioning the city as a major player in the social media realm.  Here are a few examples of what’s happening (if you haven’t already heard):

VisitMyBaltimore.com

Developed by FastSpot for the Baltimore Area Convention and Visitors Association, this reincarnation of a previous video-sharing site serves as an aggregator for all things Baltimore on the web.  Driven by three primary content areas - Watch, Look, and Listen - the site pulls in videos, pictures, and ‘tweets’ from the user’s accounts on the major social sites (YouTube, Twitter, Flickr).  The site’s users utilize this constantly updated content to define local attractions, events, restaurants, etc.  The site is years ahead of its time, and will undoubtedly be “mimicked” by other destinations.

*Disclaimer* The Baltimore Area Convention and Visitors Association is a client of MGH.  The site is still awesome though.

600Block.com

There are an endless number of consumer review sites floating around the web right now, but 600Block.com is the one that finally got it right.  Local reviews of restaurants, attractions, and stores written by those who know them best are what make 600Block special.  Users create their “scene” in order to receive updates about the city’s newest dining options to the drink specials that can be found in town on a random Tuesday night (you have no idea how handy this can be).  Rumor has it that there’s also an iPhone application in development.  Okay…it’s not a rumor.  I saw it, and it’s awesome.

Beehive Baltimore

What do you get when you shove a bunch of developers, designers, and entrepreneurs into a room?  Most of the time, a lot of arguing and bickering.  But that’s not the case for Beehive Baltimore.  Beehive’s mission is to provide a common workspace for Baltimore’s creative professionals, hoping that ideas will be “cross-pollinated” (get it?) and that the business community will be better off because of them.  For a minimal fee, anyone can spend the day at Beehive and bounce ideas back and forth between the center’s attendees.  It’s a new way of doing business, and one that’s sure to produce results that will benefit the city as a whole.

It’s been said that Baltimore would be more aptly named “Smalltimore”.  Cliché, yes. But as these connectivity tools continue to develop and become populated by the city’s residents, we might need to request that name change.

Image c/o Grufnik (Flickr) http://www.flickr.com/photos/grufnik/

Written by Ryan Goff (@ryanatmghwom)

KISS TOUR GIVES POWER TO THE PEOPLE

Earlier this week rock band Kiss announced that their entire 2009 North American tour will be determined by public demand, making it the first ever fan-routed tour. The band claims “No matter where the fans say -from stadiums to cornfields -if there enough votes KISS will be there!”

By going to Kiss Online fans can “Demand” Kiss play in their town and watch the tour unfold by monitoring the updated city rankings. In order to keep things fair for smaller towns, the competition will take population size into consideration as opposed to solely going off of total votes.

 KISS TOUR GIVES POWER TO THE PEOPLE

The site also empowers fans to spread the word and get their friends to vote, by arming them with tools such as widgets and the ability to easily share the site on Facebook, MySpace and other online outlets. Additionally, fans are encouraged to create and post videos online in order to motivate their hometown to vote. The best of each town’s videos will be compiled and shown on the jumbo screen before each concert.

MGH’s Take

We expect a lot of acts to follow this fan-routed tour strategy in the future. Here’s why:

On the most basic level, it just makes sense: what band wouldn’t want to know exactly where their fans are? This campaign will provide KISS with the locations where they are more likely to have higher ticket sales. I think it’s safe to say that’s useful information.

Looking ahead, this campaign will provide more insight into exactly who their loyalists are, since, in order to demand KISS come to your town, you must provide your gender, year of birth, and email address. KISS already plans to re-engage fans once the tour is set by emailing them with the opportunity to purchase tickets on pre-sale, before they are offered to the general public, as a thank-you for taking the time to vote

By giving up a little bit of control, KISS is making their fans feel valued, which is building loyalty and a sense of community. What does the band get in return? Not only are their fans planning the tour, they are promoting it and creating an awful lot of buzz for free.

KISS’ fan-routed tour ideology can be applied to much more then touring North America. Can your loyalists play a more active role in any part of your brand or company? The loss of control may well be worth the pay-off.

Written by: Kim (@kimberwom)

HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV

I know spring officially started a couple of weeks ago, but, for me spring does not officially start until Masters Weekend, and its finally here!

Unfortunately, I cannot be glued to the television as much as I would like for the next four days, so I have put together a list of the best places to enjoy the Masters on the web.

Twitter

The Masters is a hot topic on Twitter right now. Head over to search.twitter.com to join in on all of the conversations happening about the tournament.

To get constant tournament updates in your Twitter stream, follow these accounts as well.

@the_masters - The official Masters Twitter account

@Masters_AUG - The official Augusta, GA Twitter account

@waggleroom - A local (Baltimore, MD) blogger who is tweeting about the tournament

@golfchannelnews - The official Golf Channel Twitter account

@PGATOUR - The official PGA Tour Twitter account

Websites

When reading about the tournament isn’t enough, head to one of these websites to get up-to-the minute leader board standings, live streaming video, and interviews from all of your favorite players.

The Official Masters Website - You can also download the Masters widget and share it on all of your social networks.

Augusta.com

CBS Sports

 HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV

iPhone Apps

When its time to head out of the office for lunch, don’t forget to take the Masters with you, using either one of these free iPhone apps.

These apps both allow you to stream video from the event, check in on the leader board, and take virtual tours of the course.

The Official Masters app (iTunes store link)

2009 Masters on AT&T (iTunes store link

 HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV HOW TO ENJOY THE 2009 MASTERS WITHOUT TURNING ON THE TV

Whichever way you choose to follow the Masters this weekend, you have no excuse for missing any great shots. Enjoy the tournament, and feel free to tweet along with me on Twitter and @RussWalters.

Written by: Rusty (@russwalters)

NOTHING BUT SOCIAL

Apparently Google is now getting into the business of making a business off of Twitter. According to Ad Age, Google is now offering businesses the option to incorporate their Twitter feed into Google AdSense ads.

The first client to utilize this service is Intuit’s Turbo Tax, who is trying to increase their Twitter followers in the last two weeks before taxes are due. Naturally, the ads link users to Turbo Tax’s Twitter profile, instead of their main website.

There has definitely been a shift in focus in how brands are exposing customers to their products. Before, everything was about control. The brand shared what they wanted to share about their product through their official website and that was it. Now, the focus is very shifting to engaging customers personally.

Although Skittles represents an extreme example of a brand “getting social”, I would not be surprised to see corporate websites in the not so distant future change to nothing more than a hub that directs customers to the brand’s social media profiles. (This trend can already be seen in the music industry).

I award Inuit 5 MGH WOM points for not being afraid to get social and lead their customers to interaction instead of corporate messaging.

Related Articles

Reblog this post [with Zemanta]

OLD FACEBOOK NOSTALGIA

Now that the new Facebook has been out for about a week, I think it’s time to weigh in and see how things are looking. Of course, with any change there will be dissent. There was major uproar when Facebook switched around last fall, and in my opinion, that change was more cosmetic than anything.

This time around is no different. There are already countless groups sprouting up, begging Facebook to give people the option of using the old interface. Let’s discuss.

I hate to jump on the band-wagon with everyone, but I have to say I am not pleased with the changes that have been made. It seems that in the wake of their failed attempt to purchase Twitter, Facebook has done everything they can to imitate it.

Twitter and Facebook lived in two separate spaces before. Twitter was the one you always had running in the background of your desktop, while Facebook you would check once or twice a day. Different conversations occurred on Twitter than on Facebook. Twitter is much more about conversation and making connections, and because of that, I’d say is much more high involvement than Facebook used to be.

In order for the new Facebook to catch on, people will need to begin using it differently. The days of staying in the loop by occasionally checking in on Facebook are out. Because of real-time news feed, Facebook has turned into a much more demanding site. If you want to get the same amount of relevant information as you did before, you better be checking in frequently.

What made Facebook great was its ability to re-connect old friends and let you take your current circle of friends with you online. It obviously did that better than any other site. Now, it seems to be turning its focus on to connecting with EVERYONE, allowing you to open your profile to the entire Facebook network. The news feed has also seemed to lose its unique ability to only highlight information relevant to those you interact with on a regular basis. I hope Facebook has not completely lost sight of what made it the most popular social network on the web.

Don’t get me wrong, the new Facebook is a great site and will serve as a great tool in connecting people, but I can see why “old” Facebook nostalgia is already setting in.

Reblog this post [with Zemanta]

YELP - JUST HOW “REAL” IS IT?

yelpLogoTag YELP   JUST HOW REAL IS IT?

Customer review sites and word of mouth marketing pretty much go hand-in-hand, so when a colleague pointed out an article that discusses Yelp - the popular Web site based out of San Francisco - and the possibility of the review service not being as “honest” as one might think, we were pretty intrigued.

According to Kathleen Richards, the writer of “Yelp and the Business of Extortion 2.0″, many businesses have experienced a multitude of issues, including:

• Negative reviews being bumped up to the top
• Positive reviews being removed
• Negative reviews being created after a business passed on investing in Yelp advertising
• Business owners being offered the opportunity to pay to remove the negative reviews

Furthermore, the article referenced the fact that “Yelp pays some employees to write reviews of businesses that are solicited for advertising. And, in at least one documented instance, a business owner who refused to advertise subsequently received a negative review from a Yelp employee.”

Certainly, this is something we see as a problem as it completely undermines the integrity of consumer-generated reviews. If Yelp is allowing people to pay to remove their negative reviews or rearrange the order of the reviews, how can people trust what they are reading? And, more importantly, how ethical is it of Yelp to pay their employees to write a review and/or to tolerate employees that contribute negative reviews after not being able to sell advertising to a business?

While we only have read this in one article thus far, all it takes is one Google search of “disappearing Yelp reviews” to get a sense of the overall sentiment. Yelp responded to claims saying they have an automated algorithm, and that there is no human manipulation involved. But, how ironic is it that certain positive reviews disappear and some negative reviews appear after a business passes on or cancels their Yelp service?

We would like to know your thoughts - have any of you experienced these issues? And, how likely are you to value Yelp’s reviews the same way?

We would like an answer because WOM’s reputation depends on it, and quite frankly, all it takes is a few negative reviews to not trust them anymore. How ironic.

Reblog this post [with Zemanta]

FACEBOOK TERMS OF SERVICE

The people spoke and Facebook listened. In response to the outcry from thousands of the 175 million registered Facebook users, Facebook has reverted back to their original Terms of Service.

facebook pic FACEBOOK TERMS OF SERVICE

This change of TOS, posted on February 4, 2009, flew under the radar until the Consumerist, highlighted the changes. The popular consumer watch-dog blog outlined the portion of the TOS that stated that Facebook had full rights to any user content posted “in connection with the Facebook Service.” This meant that Facebook indefinitely owned videos, photos, notes etc, posted by users whether a user’s account was active on the site or not. The Consumerist post alarmed thousands of Facebook users and received over 500,000 views.

Facebook quickly responded to the uproar by returning to the original Terms of Service. The site has begun to poll users as to whether or not they want Facebook to return to its original Terms of Service. Additionally, they have created a new Facebook group: Facebook Bill of Rights and Responsibilities. This group has given users the option to voice any concerns they may have with the Terms of Service. So far, over 4,000 people have posted comments. Facebook has made this information available on the site’s homepage.

Now, don’t get too excited just yet. Facebook is still working to revise their TOS as Mark Zuckerberg, Facebook founder and CEO, explained on the Facebook blog. However; they have assured users that the new TOS will be clearly written, in plain language. Zuckerberg also states that, “since this will be the governing document that we’ll all live by, Facebook users will have a lot of input in crafting these terms.”

All in all, crisis averted. Facebook responded quickly and let it be known that they will listen to what its users have to say. Their actions have reassured users that Facebook is more of a democracy than a dictatorship. Keep checking out their blog for the latest on their TOS.

Reblog this post [with Zemanta]

GMAIL VIDEO CHAT - ONE STEP CLOSER TO CONTROLLING THE INTERNET

Google is rolling out its version of video chat via its Gmail chat server today. The service allows g-chat users to connect with other who have installed the free plugin. Gmail video chat works very similar to iChat, with a small camera icon situation next to user-names of those with web-cam enabled computers. Currently, Google is in the process of rolling their new feature out to all Gmail users, so if you do not see if its not available yet, no fear, its coming soon.

What affect will this have on other similar services like Skype and iChat?

To me it seems like Apple and Google seem to be colliding more and more with their technology.  I am looking forward to seeing even more competitiveness between these two companies.

Check out the Google video introducing Gmail Video Chat.

YouTube Preview Image
Reblog this post [with Zemanta]

THE AWWW FACTOR: UNVEILING THE PUPPY-CAM

puppies THE AWWW FACTOR: UNVEILING THE PUPPY CAM

Every once in a while something comes along on the internet that draws massive attention, something that everyone is talking about. Usually it is something that someone creates with the intention to get as many viewers as possible, much like Fred Figglehorn. This time around though, a viral sensation has taken over the World Wide Web, with seemingly non-viral motives.

Enter Puppy-Cam. Originally launched as a way for the owners of 6 Shiba Inu puppies to keep an eye on them when they were not home, the puppy-cam was discovered by the general public and has created hysteria among dog-lovers everywhere.

Most incredibly, the puppies have developed somewhat of a cult following. They consistently have more than 10,000 people viewing at any given time, and have maxed out at over 15,000 viewers. In just the 5 weeks that the puppies have been on air, they have received nearly 2 million views to their cam. Continue reading ‘THE AWWW FACTOR: UNVEILING THE PUPPY-CAM’

BLOGGING – SOOOO 2004? I’M NOT CONVINCED


2608501416 ffbbebf0e9 BLOGGING – SOOOO 2004? I’M NOT CONVINCED

In a recent Wired Magazine article, the case is made that the days of blogging have long passed their prime. With flying accusations of cluttered blog space being overrun by professional bloggers, Paul Boutin argues that your blogging days should be over. In exchange for your witty takes on everyday life on your blog, he suggests relying on alternate media tools such as Twitter, Facebook, and Flickr to share your thoughts.

I, for one, am not about to jump ship on the blog-o-sphere. It is true though, that there is endless clutter in the world of blogging today. However, that doesn’t mean you should stop blogging, rather you should venture to offer better quality and more targeted content to your readers. By catering your blog to a specific niche market, instead of a blog about everything you have a better chance of standing out.

This is where tools such as Facebook, Twitter, Flickr, etc… can be a blogger’s best friend. I can not think of a better, more effective means of promoting your blog than reaching out to people who are already in your social circles. Chances are, these people share plenty of interests with you and would be interested in what you have to say.

Think of a blog like an octopus. Your blog is the body, and each social networking tool acts as one of the arms helping the octopus to thrive. It’s still worth taking the time to “craft sharp, witty blog prose” and then express yourself to your potential audiences on your social networking sites.

The days of blogging are not over. So go ahead, be as clever as you want to be. And of course, keep reading this blog!

Reblog this post [with Zemanta]

BLOG ACTION DAY 2008

180x150 BLOG ACTION DAY 2008

The MGH WOM team is happy to support the viral campaign, Blog Action Day, that empowers literally thousands of bloggers all over the world to step up and talk about global issues. Last year it was the environment, today it is poverty.

Obviously, working in a word of mouth department, we understand the power of people talking. We are aware of people’s reliance on the internet for their information. Many of these people turn to multiple blogs daily for this information. If someone reads 5 different blogs a day, and 4 of them have a post about Blog Action Day, they will take notice. This year, with a goal of 20,000 bloggers, there will be a voice that can not be ignored.

Unfortunately, this is not a topic that lends to light reading. Each year, almost 50% of the world’s population lives on the equivalent of less than $2.50 per day, and the divide between the rich and poor is exponentially growing in the wrong direction. In 1960, the 20% of the world’s people in the richest countries had 30 times the income of the poorest 20% — in 1997, 74 times as much (Global Issues).

The issue of poverty is a world issue. It is not something that is just occurring in third world countries. It is prevalent in every city of every country in the world. What better time than now to reach out and make a difference. We believe that it all begins with education. Learn about the issues, and share that knowledge with others. Do a simple Google search for “poverty” and a wealth of information is at your fingertips.

From there, you can begin making a difference. It is true, all of us can make a difference on an individual level, but think of the difference we can make when we unite around an important social cause.

For more information on Blog Action Day and 88 ways you can help, visit: http://site.blogactionday.org/
37ebf73ea79dfebada16bc6f63bfa4fc1192f93f BLOG ACTION DAY 2008

NO NEED TO BLOCK YOUTUBE CONTENT BECAUSE OF COPYRIGHT

nocopyright NO NEED TO BLOCK YOUTUBE CONTENT BECAUSE OF COPYRIGHTI understand that most networks now have arenas on their own websites where users can go and stream programming, in some cases entire episodes the day after they are on TV.

But, I think it is about time that they stop worrying so much about their content being streamed through other popular websites such as YouTube. For example,  Last week’s episode of Saturday Night Live, which featured Tina Fey as Gov. Sarah Palin was a huge hit online, but within hours of upload, NBC’s attorneys were issuing take-down notices to YouTube.

In some cases, the exposure that these clips are getting on third party sites is even greater than what the actual broadcast received. Take for instance the recent episode of The Late Show with David Letterman which was supposed to feature Senator John McCain, but due to the budget crisis, and a McCain no-show, featured a 9 minute McCain slam-fest from Letterman. The video went viral on YouTube and now is pushing nearly 4 million views, over a million more viewers than the average audience for the broadcast of the show.

In addition to increased brand and show exposure online, it has been proven that videos posted on online video outlets contribute to increases in actual viewership of the show. In one example, after video clips were posted to YouTube, the The Late Show with David Letterman saw a 5% increase in viewers the very next day (see story). These numbers can obviously lead to more tangible successes.

I think CBS CEO, David Poltrack hit the nail on the head when he said, “When you have something the public really wants, the economic value in that is to come up with a way to satisfy the rights holders and serve the consumers.”

In my opinion, broadcast companies need to start playing the game a little bit more. For the most part, people are not re-posting these videos for monetary gains, but instead to share content that they think the rest of the world should be seeing, and maybe getting a gold star for posting the number one viewed video on YouTube for the day! Perhaps they should even look into enticing people to share this content. After all, how much is a video like this worth to the popularity of The Office? Just a thought.